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Mobbing and burnout in the service sector: Psychometric and empirical findings from Colombia, Costa Rica, and the USA
dc.creator | Gutiérrez Doña, Benicio | |
dc.creator | Alvarado, Guiselle | |
dc.creator | Arévalo, Douglas | |
dc.creator | Herrera, Fabián | |
dc.creator | Mora Martínez, Esteban Octavio | |
dc.creator | Quesada, Kathia | |
dc.creator | Rojas, Cynthia | |
dc.creator | Rojas, William | |
dc.creator | Serrato, William | |
dc.creator | Ulate, Floreny | |
dc.creator | Vargas, Joaquín | |
dc.creator | Zúñiga, Ronny | |
dc.creator | Zúñiga, Martín | |
dc.date.accessioned | 2018-07-12T17:46:18Z | |
dc.date.available | 2018-07-12T17:46:18Z | |
dc.date.issued | 2016-07 | |
dc.identifier.citation | https://onlinelibrary.wiley.com/doi/abs/10.1002/ijop.12328 | |
dc.identifier.issn | 1464-066X | |
dc.identifier.uri | https://hdl.handle.net/10669/75200 | |
dc.description.abstract | Relations between mobbing and burnout were examined. A sample of service sector workers (n=1215) completed the Leymann Inventory of Psychological Terrorization (LIPT) and Maslach Burnout Inventory (MBI). Factorial structure was evaluated by means of principal component analysis. Cronbach́ s Alpha for the LIPT were within the range of .76 to .89, and within .86 to .94 for the MBI. GLM-multivariate revealed that country had significant effects on both mobbing, Wilks’ Lambda=.28, F(10, 2410)=215.25, p<.01, eta2=.47, and burnout, Wilks’ Lambda=.60, F(6, 2412)=118.38, p<.01, eta2=.23. Regression analysis revealed that attacks on quality of life and occupational position were good predictors of depersonalization, R2=.43, F(1, 1213)=921.30, p<.001, 95% CI[.27, .44]; prevention of self-expression and communication was a good predictor of emotional exhaustion, R2=.24, F(1,1213)=921.30, p<.001, 95% CI[.36, .44]. Conversely, isolation from social relationships accounted for only 5% of variance in personal accomplishment. | es_ES |
dc.description.sponsorship | Sistema de Estudios de Posgrado, Vicerrectoría de Investigación, Universidad Estatal a Distancia | es_ES |
dc.language.iso | en_US | es_ES |
dc.rights | Atribución-NoComercial-CompartirIgual 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-sa/4.0/ | * |
dc.source | International Journal of Psychology, Volumen 51(S1), 2016 | es_ES |
dc.subject | Mobbing | es_ES |
dc.subject | Burnout | es_ES |
dc.subject | Service sector | es_ES |
dc.subject | Psychometric scale adaptation | es_ES |
dc.subject | Predictive models | es_ES |
dc.subject | 150 Psicología | es_ES |
dc.title | Mobbing and burnout in the service sector: Psychometric and empirical findings from Colombia, Costa Rica, and the USA | es_ES |
dc.type | artículo original | |
dc.identifier.doi | 10.1002/ijop.12328 | |
dc.description.procedence | UCR::Vicerrectoría de Investigación::Unidades de Investigación::Ciencias Sociales::Centro de Investigación y Capacitación en Administración Pública (CICAP) | es_ES |
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