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dc.creatorGutiérrez Doña, Benicio
dc.creatorAlvarado, Guiselle
dc.creatorArévalo, Douglas
dc.creatorHerrera, Fabián
dc.creatorMora Martínez, Esteban Octavio
dc.creatorQuesada, Kathia
dc.creatorRojas, Cynthia
dc.creatorRojas, William
dc.creatorSerrato, William
dc.creatorUlate, Floreny
dc.creatorVargas, Joaquín
dc.creatorZúñiga, Ronny
dc.creatorZúñiga, Martín
dc.date.accessioned2018-07-12T17:46:18Z
dc.date.available2018-07-12T17:46:18Z
dc.date.issued2016-07
dc.identifier.citationhttps://onlinelibrary.wiley.com/doi/abs/10.1002/ijop.12328es_ES
dc.identifier.issn1464-066X
dc.identifier.urihttp://hdl.handle.net/10669/75200
dc.description.abstractRelations between mobbing and burnout were examined. A sample of service sector workers (n=1215) completed the Leymann Inventory of Psychological Terrorization (LIPT) and Maslach Burnout Inventory (MBI). Factorial structure was evaluated by means of principal component analysis. Cronbach́ s Alpha for the LIPT were within the range of .76 to .89, and within .86 to .94 for the MBI. GLM-multivariate revealed that country had significant effects on both mobbing, Wilks’ Lambda=.28, F(10, 2410)=215.25, p<.01, eta2=.47, and burnout, Wilks’ Lambda=.60, F(6, 2412)=118.38, p<.01, eta2=.23. Regression analysis revealed that attacks on quality of life and occupational position were good predictors of depersonalization, R2=.43, F(1, 1213)=921.30, p<.001, 95% CI[.27, .44]; prevention of self-expression and communication was a good predictor of emotional exhaustion, R2=.24, F(1,1213)=921.30, p<.001, 95% CI[.36, .44]. Conversely, isolation from social relationships accounted for only 5% of variance in personal accomplishment.es_ES
dc.description.sponsorshipSistema de Estudios de Posgrado, Vicerrectoría de Investigación, Universidad Estatal a Distanciaes_ES
dc.language.isoen_USes_ES
dc.rightsAtribución-NoComercial-CompartirIgual 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0/*
dc.sourceInternational Journal of Psychology, Volumen 51(S1), 2016es_ES
dc.subjectMobbinges_ES
dc.subjectBurnoutes_ES
dc.subjectService sectores_ES
dc.subjectPsychometric scale adaptationes_ES
dc.subjectPredictive modelses_ES
dc.subject150 Psicologíaes_ES
dc.titleMobbing and burnout in the service sector: Psychometric and empirical findings from Colombia, Costa Rica, and the USAes_ES
dc.typeinfo:eu-repo/semantics/articlees_ES
dc.typeArtículo científicoes_ES
dc.identifier.doi10.1002/ijop.12328
dc.description.procedenceUCR::Investigación::Unidades de Investigación::Ciencias Sociales::Centro de Investigación y Capacitación en Administración Pública (CICAP)es_ES


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Atribución-NoComercial-CompartirIgual 4.0 Internacional
Except where otherwise noted, this item's license is described as Atribución-NoComercial-CompartirIgual 4.0 Internacional