Factores Previos para la Gestión del Conocimiento en la Administración Pública Costarricense
Fecha
2015
Autores
Pérez López-Portillo, Héctor
Romero Hidalgo, Jorge A.
Mora Martínez, Esteban Octavio
Título de la revista
ISSN de la revista
Título del volumen
Editor
Resumen
La Gestión del Conocimiento (GC) es un fenómeno relativamente nuevo que aparece en la esfera de la Administración Pública (AP) trayendo a la vez, nuevos paradigmas de gestión organizacional, retos, riesgos y oportunidades para su implementación, desarrollo y evaluación en las instituciones públicas. Este enfoque de gestión se ha desarrollado paralelamente con la evolución y el uso de las tecnologías de la información y la comunicación (TIC). El objetivo del presente capítulo es conocer los factores y sus componentes asociados que favorecen a la GC, y los beneficios percibidos con respecto a la GC por parte de los funcionarios de la AP Costarricense. Para ello, se ha aplicado un cuestionario de 54 ítems en escala Likert entre 80 distintas instituciones para evaluar los factores críticos de éxito de la GC: cultura, infraestructura y estrategia, y los componentes que los integran. El análisis de los datos se ha realizado mediante software estadístico. Finalmente, hemos desarrollado algunas recomendaciones e implicaciones prácticas con respecto a los resultados obtenidos sobre la GC en la AP. Este estudio busca contribuir al debate teórico sobre los factores previos para implementar iniciativas de GC en el sector público.
Knowledge Management (KM) is a relatively new phenomenon that appears in the field of Public Administration (PA) bringing new paradigms of organizational management, challenges, risks and opportunities for its implementation, development and evaluation in public institutions. This management approach has developed in parallel with the development and use of information and communications technologies (ICT).The aim of this chapter is to understand KM factors and its associated components, and perceived KM benefits from Costa Rican PA workers. For this study, we applied a 54 Likert scale questionnaire among 80 different institutions to assess KM critical success factors: culture, infrastructure and strategy, and the components that comprise them. Data analysis was performed using statistical software. Finally, we developed some recommendations and practical implications aligned with results about KM in PA. This study aims to contribute to theoretical debate about preview factors for implementing KM initiatives in Public Sector.
Knowledge Management (KM) is a relatively new phenomenon that appears in the field of Public Administration (PA) bringing new paradigms of organizational management, challenges, risks and opportunities for its implementation, development and evaluation in public institutions. This management approach has developed in parallel with the development and use of information and communications technologies (ICT).The aim of this chapter is to understand KM factors and its associated components, and perceived KM benefits from Costa Rican PA workers. For this study, we applied a 54 Likert scale questionnaire among 80 different institutions to assess KM critical success factors: culture, infrastructure and strategy, and the components that comprise them. Data analysis was performed using statistical software. Finally, we developed some recommendations and practical implications aligned with results about KM in PA. This study aims to contribute to theoretical debate about preview factors for implementing KM initiatives in Public Sector.